Credit Account Billing Services for Communal & District Heat Networks
Our Credit Billing Services
For complete peace of mind, we offer a billing package that includes full system monitoring, credit account resident billing and revenue management services for heat network developments.
Here’s a summary of what’s included –
- Quarterly download and recording of meter readings;
- Production and distribution of resident energy bills (by post and/or email);
- Revenue collection and bad debt risk management on your behalf;
- Ongoing tariff setting/management;
- Resident telephone support, for both billing enquiries and technical support with their ModuSat HIU;
- A range of resident support tools, including online payment portal and resident information pack;
- ModuSat HIU performance and fault alarm monitoring.
Tariff Setting
The Heat Network (Metering & Billing) Regulations (2014) require each resident to be billed individually for the proportion of the total heat they consume from the heat network.
We will propose initial consumption tariffs, based on either historic usage trends, or – in the case of new developments – our experience of similar schemes. Tariffs can be reviewed on a regular basis as required.
Typically, the heat tariff consists of the following elements:
- Heating/Hot Water consumption, charged per kWh (kilowatt hour)
- Communal Facility Charge, charged per day (where applicable)
Our Fair Tariff Policy
We believe that residents of communal heating schemes should only pay for the proportion of heat that they use, based on accurate meter readings.
How we calculate the Heating & Hot Water Cost
To calculate the tariff for a unit of heat, we divide the energy bill for the plant room by the total metered energy usage in all properties connected to the communal heat network. This provides the unit price for each kWh of heat used on site.
Remote Monitoring and Support
For ModuSat® systems, the communication network installed provides remote access to both the Heat Interface Unit, as well as the heat meters, and Evinox provides remote system monitoring as standard.
We will provide fault alarm monitoring of all homes, as well as pro-actively monitoring the performance of the system by recording flow rates and temperatures to identify potential maintenance issues, for example, low flow rates which may be caused by debris in the strainers.
We provide first line telephone support to your residents, not only for billing queries, but also for any problems they may experience with setting and operating their Heat Interface Unit. Remote connectivity allows our Customer Care team to set up or adjust the Heat Interface Unit controls for your residents or check on the operational status of the units.
Flexible Payment Options for Residents
Our billing account customers have access to a range of convenient payment options, including:
- Monthly direct debit or standing order
- Credit or Debit card payments via telephone
- Online (via secure customer web portal)
- Evinox smart phone/tablet Web App (Android/IOS)
- Payzone
Resident Welcome Packs
Every billing account resident will receive a comprehensive, personalised Welcome Pack, providing all the details they need regarding the service and what they can expect.
The pack contains details about the tariffs they will pay and the bills they will receive; information about their communal heating system; how to set up their online account or make direct debit payments; and how to contact us if they have a query, as well as other useful information.
Online Customer Portal
Residents can access their account via our online portal at www.evinoxresidential.co.uk
This allows each resident to manage their own account, view their current balance and consumptions, as well as make online payments.
We also provide a range of useful information to residents via this portal, including Frequently Asked Questions and user guides.
Evinox Residential
Specialists in energy metering, billing and remote surveillance for communal heating systems
Dedicated to providing high quality leading edge technology together with the professional service to match our clients’ needs.